Refund policy

Return deadline [Cancellation of order before delivery]
● After ordering, we will automatically send you an email with the subject"Please confirm your order". If you make a mistake in your order after checking it, we will accept cancellation. In that case, please be sure to fill in the [order number] to cancel and let us know by e-mail.
● When we are ready to ship, we will send you an"Order Confirmation Notice". Please note that you cannot cancel an order that has been prepared for shipment.

[Returns and exchanges after delivery]
● Please contact us within 5 days (2 days for sale items) after the item arrives * 1 ◆ Please use the return/exchange acceptance form.
* 1 Especially in the case of replacement, please email us as soon as possible to secure the desired replacement product.
● Please return the returned or exchanged product within 7 days after the product arrives.
● Returns and exchanges due to customer's convenience are limited to unused products (with tags and tags attached).
● Please note that we cannot accept cancellations or returns for pre-order items.
● Limited to sales between two parties with the customer. Regarding proxy orders, we cannot clearly confirm the purchase intention of the third party specified as the billing address, so we cannot accept it in any case.
● Regardless of the reason, we may refuse to use our online shop if the transaction such as returns or cancellations continues multiple times, or if the return is made without a reason for return. Please note that all points you have at that time will be forfeited.
● We may not be able to accept new orders before the processing of returned or exchanged purchased products is completed (including processing related to payment such as refund of the price).


A, If you want to return the product for your convenience ① Please be sure to inform us in advance of [Request for return], [Order number] and [Reason for return] by e-mail.
(2) Please let us know the refund destination"bank name, branch name, deposit type, account number, account name, frigana"when you send the [Return Request] email.
③ Put the [Returned product] and [Delivery note] in the cardboard box or bag delivered from here by courier, etc., and send it to the [Product destination] below.
* Customers are responsible for the shipping charges when returning the product.
* Please refrain from delivery methods such as mail and letter packs that cannot be received directly.
④ When the returned product arrives, we will transfer it to the specified account within 7 days after confirming the product.
The refund amount will be the amount obtained by subtracting the following amount from the product settlement price, etc.
・ If our shop bears the shipping fee,"our shipping fee"
・ If you use cash on delivery,"Cash on delivery fee borne by our shop"
In addition, the"bank transfer fee"for refunds will be borne by the customer.
(If you are using a credit card and the payment amount can be changed, you will be responsible for the payment amount by changing the payment amount to the amount equivalent to our handling fee and shipping fee. Depending on the conditions of the minimum payment amount, if the amount cannot be changed, it may be charged separately)
⑤ If you purchase at a convenience store after payment, please pay the price on the payment invoice. The payment invoice will be sent separately from the product. After shipping the product, it will be issued within 2 to 3 business days of Net Protections, Inc. After confirming the arrival of the returned product by our return procedure, we will refund to the designated account within 1 week to 10 days.
⑥ Please see"◆ About Point Service"for the handling of points when returning purchased items using our points.

B, When the size is exchanged for another product at the convenience of the customer Regarding the exchange of the purchased product, you may have to return the product once and then re-purchase the product you wish to exchange. Depending on the condition of the returned product, we may not be able to meet your request. In addition, as stock is limited, we may not be able to meet your request. Please note.
Please see"A, When returned at your convenience"for details on product return and shipping charges.

C, If the product arrives by mistake, or if it is defective ● We make every effort to ensure the quality of the product by inspection, but if the product is defective or dirty, or if the product is ordered If they are different, please be sure to contact us by email within 5 days after the item arrives. We will exchange it (if you cannot prepare the same product, we will refund it). We will inform you by e-mail about how to return and ship the exchanged product. We will bear all shipping and handling charges.

★★★ We cannot accept returns or exchanges in the following cases ★★★
・ Products that have passed 8 days or more from the date of arrival of the product ・ Reserved products, ordered products ・ Products that have been used by the customer and products that have been washed ・ Defects/dirt caused by the customer's hands Products that have occurred-Products that have been lost by separating the delivery note, product tag, or label-Products that have odors, stains, or scratches on the part of the customer (when trying on, perfume on the product)・ Please be careful about the adhesion of cosmetics, tobacco odors, etc.)
* Basically, the products that can be returned or exchanged are limited to those that are in the"state when they were sent".
* Outer boxes such as shoes and bags are also part of the product. Do not pack the invoice directly on the outer box. Even if it is shipped directly in the outer box, we cannot accept returns or exchanges.

★★★ We cannot accept returns in the following cases, and at the same time, we will not accept orders even if you place an order from the site in the future ★★★
● We apologize for the inconvenience, but we cannot accept returns due to"refusal of receipt","cancellation after shipping","long absence", etc. In this case, we will charge the actual round-trip shipping fee, settlement fee, and cancellation fee (20% of the selling price). In addition, if you make such a return, we will not be able to accept your order even if you place an order from the site.
● Limited to sales between two parties with the customer. Regarding proxy orders, we cannot clearly confirm the purchase intention of the third party specified as the billing address, so we cannot accept it in any case.
● Regardless of the reason, we may refuse to use the online shop if transactions such as returns and cancellations (including the expiration of the transfer of cash settlement transactions) continue multiple times, or if the return is made without a reason for return. There is. Please note that all points you have at that time will be forfeited.
● We may not be able to accept new orders before the processing of returned or exchanged purchased products is completed (including processing related to payment such as refund of the price).


★ Product destination:2-12 Koshoji, Nagaoka City, Niigata Prefecture Eight HACHITEN Phone number:0258-27-5848
Business hours 11:00 to 16:00, regular holidays:Wednesday, Sunday, * Saturday is shipping only,
◆ From June 2020, only the online shop will be open.
Return shipping ■ We will bear the responsibility for defective products and misdelivery. After contacting us, please return it by payment.
Language
Japanese
Open drop down